February 20, 2011

Mr. Carlos Eduardo da Silva

Customer Services Director

Sony

Curitiba, PR

Dear Mr. Silva:

I bought a digital camera a week ago. But when I was going to charge the battery´s I noticed that the camera came with the wrong battery charger. I thought it would be easy to replace it for one of the right type, but the employee of the store where I bought it wouldn´t replace it. I´m very upset because of this small problem because now I can´t use it and I really needs it for my work. So I ask you if there is anything you can do to solve this problem. It wasn´t my mistake, so I think it is unfair if I have to buy another battery charger.

I hope listening to good news soon!

Sincerely,

Ronald Alberts.